Announcement on delays in shipping due to COVID-19
May 23 Update: We are observing that some orders shipped to the US, Canada, New Zealand and Australia are experiencing significant delays, with items taking anywhere between 14 to 60 business days to arrive.
We understand this is due to decreased flights to these countries, and their postal systems prioritizing essential goods deliveries combined with a delivery backlog due to high volume in the mail system.
You may get more detailed updates by calling your local post office. We thank you for your understanding in this extraordinary time.
Hi there, thank you for your interest in Wyvern's Hoard!
As a business that ships worldwide, we have been carefully monitoring the COVID-19 situation.
We are shipping your orders out as soon as possible, but once products are out of the warehouse, delivery times are determined by the speed of the postal services in various countries.
After consulting with our various shipping partners, we understand that delivery times will likely be affected. This is due to suspended flights, or the impact of precautions on postal operations and workers.
As such, we ask for your understanding during this period if your delivery is delayed. If you have a tracking number, your item has shipped and is on its way.
If you need an item by a certain date, such as for a birthday or anniversary, we apologise, but we cannot guarantee delivery dates during this period. In such circumstances, we would advise that you seek an alternative if you absolutely require your item by a certain date.
We understand many of you would like your items ASAP, and we do apologise for any inconvenience caused. Please contact us at email@example.com if you have any concerns.
Stay safe, and thank you for your patience and understanding.
May 7: There is no shipping method available for Brazil at this time. If your item is to be shipped to Brazil, we will hold the order until we are able to ship it. You may cancel an order before it is fulfilled by emailing firstname.lastname@example.org.
April 26 Update: With the latest developments regarding the USPS, which handles most of our last mile deliveries, we are seeing delivery times for the US increasing to as much as 35 business days.
Shipping cost may also be raised for select items. Please note before ordering.
April 12 Update : Due to the closure of borders imposed by their governments, shipments to some countries have been stopped. Please see the latest list below.
Should you make an order to be shipped to countries on the list, please note that they may be held until normal postal operations resume.
If your order is to be shipped to those countries and is still unfulfilled, we will cancel and refund them on request. Otherwise, we will ship them once normal shipping and postal operations resume.
List of countries that currently can not receive parcels (in alphabetical order):
Saint Kitts & Nevis