Payment Method

How can I pay for my order?

What currency is displayed on the website?

How can I pay via Paypal?

Payment issues

Why won't my payment go through?

I have a coupon code but it wasn't applied!


Shipping Information

How much is shipping?

How long will my order take to be delivered?

Do you ship internationally?

How do I track my package?

Why didn't my order come together in one package?

Where are your products shipped from?

How will the situation with COVID-19 affect my order?

I am in the EU, will I need to pay VAT?

Shipping & Delivery Issues

What if I provided a wrong shipping address?

Why can't I track my order online?

Why is my shipment status not updating?

Help! There's a problem with my shipment!


Tracking shows the item was delivered but I didn't receive it.

Why are you requesting my personal customs code or an equivalent customs identification number?

What about customs charges or taxes like VAT or GST?


Ordering Products

How do I place an order?

Oh no! I need to modify or cancel my order!

My item is the wrong size or color! What do I do?

Refunds and Returns

I received a damaged/defective item, what do I do?

What is your Refund Policy?

What is your Returns Policy?

I haven't received my refund!

I paid via installments, how do refunds work?