FAQs

Shipping

Shipping Information

How much is shipping?

How long will my order take to be delivered?

Do you ship internationally?

How do I track my package?

Why didn't my order come together in one package?

Where are your products shipped from?

How will the situation with COVID-19 affect my order?

I am in the EU, will I need to pay VAT?

Shipping & Delivery Issues

What if I provided a wrong shipping address?

Why can't I track my order online?

Why is my shipment status not updating?

Help! There's a problem with my shipment!

TRACKING SHOWS "RETURNED TO SENDER", WHAT SHOULD I DO?

Tracking shows the item was delivered but I didn't receive it.

Why are you requesting my personal customs code or an equivalent customs identification number?

What about customs charges or taxes like VAT or GST?

Payment

Payment Method

How can I pay for my order?

What currency is displayed on the website?

Payment issues

Why won't my payment go through?

I have a coupon code but it wasn't applied!

Orders

Ordering Products

How do I place an order?

Oh no! I need to modify or cancel my order!

My item is the wrong size or color! What do I do?

Refunds and Returns

I received a damaged/defective item, what do I do?

What is your Refund Policy?

What is your Returns Policy?

I haven't received my refund!