We have a 100% Delivery Guarantee: Should your product not reach you within the delivery date with no tracking update in the last 7 days, we will resend the item.
If the product is lost in the mail again, we will issue a full refund.
Should the product arrive in a defective state, please send photos of the defect to support@wyvernshoard.com and once we have confirmed that it is a defective item on arrival, we will resend the item. Should the resend also arrive damaged, we will issue a full refund.
Non-Delivery Due To Unpaid Customs Charges
Please note that any charges or taxes due at customs will be paid by yourself. Please check on the customs laws and fees in your country before ordering. If items are returned to us due to unpaid customs charges and a refund is requested, we will refund the item price minus 10% for processing costs on top of shipping costs.
Exchanges and Returns
Our policy lasts 14 days after delivery. If 14 days have gone by since the package was marked delivered according to online tracking, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
Personalized items
Gift cards
Downloadable software products
Some health and personal care items
To complete your return, we may require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer or to the shipping company's address on the package.
There are certain situations where only partial refunds are granted (if applicable)
Book with obvious signs of use
CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened
Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 30 days after delivery.
Returning an item
The item is to be returned to us at your own cost. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
All items are shipped with tracking information. If the tracking information shows that the item was delivered, we will not issue refunds without returns.
It is advisable to use a sending method with online tracking when returning items. If we have not received the items and there is no evidence to show that the items are being returned, we will not grant a refund.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@wyvernshoard.com.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
Shipping
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
You should consider using a trackable shipping service or purchasing shipping insurance. If not, we don’t guarantee that we will receive your returned item.
